Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there.  Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways.  Need an example?

What about people who use TremenDesk to replace their e-mail system?

Thanks to the easy way that TremenDesk allows you to assign an e-mail address to each ticket queue, you can now filter your small business’s e-mails in a more effective way.  Instead of using yourself as the main “go to” guy or gal, you can create a number of different e-mail addresses based around your business such as:

• ads@yourowndomainname.com for advertising request
• contact@yourowndomainname.com for contact requests
• support@yourowndomainname.com for support requests
• feedback@yourowndomainname.com for customer feedback

How Do you Map an E-mail Address to a Queue?

Here are the basics on how to map an e-mail address to a queues:

1. Go to the Admin menu.
2. Go to the Ticket Queue Management menu.
3. Choose an existing queue from the list.
4. Go to the E-Mail Addresses section on the page.
5. Enter the email address you would like to map to the desk in the text field, and click the Add this E-Mail button.

This is the usefulness of the TremenDesk help desk in action.  Now you can easily map an e-mail address to a queue, with absolutely no fuss at all.  It is something that takes five seconds to do, and adds so much functionality to an already superb help desk product.

The possibilities with this type of e-mail based filtering goes on and on.  Now you have specific types of requests being filtered to different parts of your own TremenDesk help desk.  You can then manage each in a much more organized way or assign the duty of replying to them to others in your business with out giving them access to the full e-mail account.

TremenDesk isn’t just a great hosted help desk solution, it makes for a unique way to get your incoming e-mails taken care of too.

Try TremenDesk Today for Free!

The TremenDesk free trial has been made even easier so you can try out the best hosted help desk application out there today, today!  All you have to do is click the 30 Day Free Trial button on TremenDesk.com, give a few personal details and you are DONE.  No hassles, no credit card information needed, no nothing!  Just a simple 30 day trial so you can test out one of the best help desk systems out there today.