Author: Mitch Keeler

TremenDesk is a tremendous support tool when it comes to organizing your work flow so that your business can be more efficient.  Why waste time organizing e-mails and trying to figure out what team of people it taking care of this, that, or the other situation?

Here are three ways TremenDesk Hosted Help Desk can save any business out there both time and money.

Reduce Your Workload
With the integrated knowledge base feature of TremenDesk, you can easily answer questions or tackle topics before your clients ask about them.  Your help desk operators can also use this as a reference point to answer questions more easily and efficiently.

Real-time Collaboration
One of the best features of TremenDesk is that it is a perfect collaboration tool.  No longer does one person have to be the sole contact in charge of one type of question or situation.  You have have entire teams of people answering or leaving notes for each other on a ticket to make sure the client’s needs are being met.

Better Filtering and Organization
Are you in charge of a business, the sole contact and have 50 to 100 e-mails to have to sort through daily?  Between contact requests, support needs, and marketing inquiries, it might be hard for one person to organize all that data.  You should let TremenDesk do the organizing for you.  Setting up different queues for different needs you can get your business better organized.

Also, don’t forget about the TremenDesk News site, too.  It has a plethora of insider information, customization tips and more articles explaining how TremenDesk can better your business.

• How to Blacklist Bad Tickets in Your Help Desk
• Custom Ticket Fields in TremenDesk
• FAQ on Help Desk Analytics

Since TremenDesk is a self-hosted support application, you never have to worry about keeping it up to date or anything on the web hosting backend.  The TremenDesk team takes care of all of that for you.  To try out the free trial (no credit card needed!) be sure to check out TremenDesk.com.