Best of the Hosted Help Desk Tutorials
Author: Mitch Keeler
In celebration of the fact that Lunarpages is giving away a Free TremenDesk account for every new or existing Business hosting plan member – I wanted to share with you some of the best TremenDesk tutorials that have been put out thus far.
How to Create a Quick Response
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located, you might create a quick response with your postal address.
Getting Familiar with the Active Ticket List
The active ticket list in any queue is an important part of the TremenDesk help desk service. From here, you can easily see the tickets you have not yet answered and gain control of these tickets in a great number of ways.
How to Add a Signature to TremenDesk
Changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk account, click on My Profile and Preferences. From there, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature.
Easily Map E-mail Addresses to Your Queues
How would you like to automatically have tickets filed into your help desk from customers or clients e-mailing a certain address? This gives your users one more gateway to get into your queues so that you can help them with whatever they might need. TremenDesk comes with this ability built in, for any queue you may create.
Once you start using TremenDesk, one question you might have is, “What are Queues?”. Simply put, queues are the kind of categories that your tickets will be organized into. For example, you might have a queue name Support to organize all of your support related tickets. You might have another one named Feedback to categorize your feedback tickets. They are sort of your drawers in your own virtual filing cabinet.
Want to get your own TremenDesk account? If you are a Lunarpages Business hosting plan customer, and you want to get your own TremenDesk account, be sure to contact us so that we can get that setup for you – so that you too can experience the best hosted help desk application out there today.
Also, for everybody else – TremenDesk does come with a free month trial to test it out, get more information on TremenDesk.com.
